Refund policy
All Sales Are Final
The Fugg Hub specializes in pre-owned, collectible, rare, retired and hard-to-find Fugglers. Due to the unique and individual nature of these items, all sales are final.
We do not accept returns, refunds or exchanges for:
- Change of mind
- Buyer’s remorse
- No longer wanting the item
- Purchasing the wrong item
- Differences in colour, appearance or size
- Condition that is consistent with the item’s description and photographs
- Minor signs of wear consistent with a pre-owned collectible
Please carefully review the complete product description and all photographs before purchasing. Unless otherwise stated, the exact Fuggler pictured in the listing is the exact item you will receive.
Because our inventory consists primarily of pre-owned collectibles, individual items may show signs of previous ownership, age, storage or handling. Any significant flaws, damage, missing tags, repairs or other notable condition issues will be disclosed in the listing whenever possible.
Returns
Returns are not routinely accepted.
If The Fugg Hub agrees to accept a return in an exceptional circumstance, the return must be approved in writing before the item is shipped back.
Approved returns must meet all of the following conditions:
- The buyer is responsible for all return shipping costs, unless applicable law requires otherwise.
- The item must be returned in the exact condition in which it was received.
- All original tags, accessories, packaging and other included items must be returned.
- The item must not have been washed, worn, altered, repaired, damaged or otherwise changed after delivery.
- The buyer is responsible for packaging the item securely to prevent damage during return shipping.
- Returns sent without prior authorization may be refused.
If an item is returned in a condition different from the condition in which it was received, The Fugg Hub reserves the right to refuse the return or adjust any refund to account for the loss in value, where permitted by law.
No Exchanges
We do not offer exchanges.
If a return is approved, it will be processed as a return only. Any replacement Fuggler must be purchased separately.
Incorrect or Damaged Items
We take care to accurately photograph, describe and package every Fuggler.
If you receive an item that is materially different from the item you ordered, or if it arrives damaged, please contact us as soon as possible at:
thefugghub@gmail.com
Please include your order number and clear photographs of the item and packaging.
Do not return the item unless instructed to do so.
We will review the situation and work with you toward an appropriate resolution where required.
Lost or Undelivered Orders
Once an order has been shipped, delivery is handled by the selected shipping carrier. Tracking information will be provided where available.
If your order appears to be lost, delayed or incorrectly delivered, please contact us so that we can assist with the appropriate carrier investigation.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Order Cancellations
Cancellation requests must be submitted within 15 minutes of placing your order.
After 15 minutes, cancellation requests generally cannot be accommodated because your order may have entered our fulfillment process.
To request a cancellation, contact us immediately at:
thefugghub@gmail.com
Please include your order number.
Legal Rights
This policy does not exclude, restrict or replace any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable law provides a customer with a right to cancel an online purchase or receive a refund, those rights will apply regardless of the terms of this policy.